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No access

You’ve arrived and can’t get in. The visit still counts — but only with proof.

Steps

Section titled “Steps”

  1. Ring the bell, knock, phone the customer (tap their number on the job). Give it a few minutes.

  2. On the job, press No access.

  3. Take a photo of the front door. This is required — it’s the evidence you attended. The app won’t let you submit without it.

  4. Add a note if there’s anything useful (“card left”, “neighbour says away till Monday”).

  5. Submit.

What happens next

Section titled “What happens next”
  • The customer is told the engineer attended and nobody was in.
  • Your manager sees the job in Actions required with a Book in button, and rebooks it with the customer.
  • The rebooked visit comes back to you (or whoever your manager assigns) as a new job on the new date.